Privacy Policy

Privacy Policy:

 

At Urbanmop, we prioritize the protection of our website visitors' privacy. This policy outlines our approach to handling your personal information. By using our website and agreeing to this policy, you consent to the use of cookies in accordance with the terms stated here. Below, we explain the types of information we collect and how we utilize it:

 

1. Personal Information Collection: We may collect, store, and utilize the following personal information:

• Details about your computer, visits to our website, and usage data, including IP address, geographical location, browser type, operating system, referral source, duration of visit, page views, and website navigation.
• Information related to transactions conducted between you and us on or through our website, including purchases of goods or services, such as booking a cleaner through Urbanmop.
• Information provided during the registration process, including your name, address, and email address.
• Information submitted for subscribing to our website services, email notifications, and newsletters, including your name and email address.
• Any other information you choose to share with us.
• Please note that before disclosing another person's personal information to us, you must obtain their consent to disclose and process their information in accordance with this privacy policy.
• Rest assured that we will not store, sell, share, rent, or lease any credit/debit card details or personally identifiable information to any third parties.

 

2. Use of Cookies: Cookies are files containing identifiers sent by a web server to a browser, which are then stored by the browser. We may use both "session" cookies and "persistent" cookies on our website. Session cookies are deleted from your computer once you close your browser, while persistent cookies remain stored until deleted or until they reach a specified expiry date. The purposes of using cookies are as follows:

• Session cookies: To keep track of your navigation, bookings, prevent fraud, increase website security, and other necessary uses.
• Persistent cookies: To enable our website to recognize you, remember your preferences, and provide a personalized browsing experience.

We also use Google Analytics, which employs cookies to generate statistical and other information about website usage. The information gathered helps us create reports on website usage. Google's privacy policy can be found at http://www.google.com/privacypolicy.html. Additionally, our payment services providers may send you cookies.

 

3. Utilization of Personal Information: We will use the personal information submitted via our website for the following purposes:

• Administration of the website.
• Improvement of browsing experience by personalizing the website.
• Enablement of service usage available on the website.
• Provision of purchased services.
• Sending of non-marketing commercial communications, statements, and invoices.
• Sending of email notifications and newsletters based on your specific requests.
• Sending of marketing communications relating to our business, if you have agreed to receive them.
• Addressing inquiries and complaints related to the website.
• Ensuring website security and preventing fraud.
• Verifying compliance with the terms and conditions governing website use, including monitoring private messages sent through our website messaging service.
• Other uses deemed necessary.

We will publish and use personal information you submit for publication on our website in accordance with the granted license. We will not provide your personal information to any third parties for direct marketing purposes without your explicit consent. Credit card transactions on our website are handled through our payment services provider, Checkout, and their privacy policy can be reviewed at https://www.mamopay.com/legal/privacy. We only share information with Checkout as necessary for processing payments, refunds, and addressing payment-related queries and complaints. Urbanmop does not store debit/credit card details or share them with third parties.

 

4. Disclosure of Personal Information: We may disclose your personal information to our employees, officers, agents, suppliers, or subcontractors when reasonably necessary for the purposes outlined in this privacy policy. Additionally, we may disclose your personal information to our group companies and in the following circumstances:

• To comply with legal obligations.
• In connection with ongoing or prospective legal proceedings.
• To establish, exercise, or defend our legal rights, including sharing information to prevent fraud and reduce credit risk.
• If we reasonably believe that a court or competent authority would likely order the disclosure of personal information.
• Except as stated in this privacy policy, we will not provide your information to third parties.

 

5. International Data Transfers: The information we collect may be stored, processed, and transferred between countries in which we operate to facilitate our use of the information as outlined in this privacy policy. Personal information submitted for publication on our website may be accessible worldwide via the internet. We cannot prevent the use or misuse of such information by others. By using our services, you expressly agree to such transfers of personal information.

 

6. Security of Personal Information: We take reasonable technical and organizational measures to safeguard your personal information from loss, misuse, or alteration. All personal information you provide is stored on secure, password- and firewall-protected servers. Encryption technology protects electronic transactions conducted on our website. However, please be aware that the transmission of information over the internet is inherently insecure, and we cannot guarantee the security of data sent online. While we prioritize data privacy and security through various hardware and software methodologies, we cannot ensure the security of information disclosed online.

 

7. Policy Amendments: We may update this privacy policy periodically by posting a new version on our website. It is advisable to check this page occasionally to stay informed of any changes. In case of significant amendments, we may notify you via email.

 

8. Your Rights: You have the right to request access to any personal information we hold about you. Provision of such information is subject to:

• Payment of a fee (currently set at AED 100).
• Presentation of appropriate evidence of your identity, such as a certified photocopy of your passport by a solicitor or bank, along with an original utility bill displaying your current address.

We may withhold personal information as permitted by law. You can instruct us not to process your personal information for marketing purposes by sending an email to wecare@urbanmop.com. Typically, you will either give prior consent to our use of your personal information for marketing or be provided with an opportunity to opt-out of marketing communications.

 

9. Third-Party Websites: Our website may contain links to other websites. We are not responsible for the privacy policies or practices of third-party websites.

 

10. Updating Information: Please inform us if any of the personal information we hold about you requires correction or updating.

 

11. Data Collection: We collect data including your phone number, email address, home address, latitude, and longitude. This information is necessary when making a booking, as we need to contact you and locate your address for home services. If you wish to have this data deleted, please email us at wecare@urbanmop.com with a request for data deletion.

 

Please let us know if there is anything else I can assist you with!